D.R. Horton built a low quality home and sold us.
Ceiling leaks for every rain. Steven P Hambrick, Division Compliance Manager always tries to find reasons to deny warranty. Spilled water in up stair's toilet room is leaking directly into downstairs laundry room. Instead of fixing the grout or sealing the tiles properly, Steven P Hambrick is saying that I shouldn't spill water in the toilet room.
He said 'since there is no drainage in toilet, it is designed to leak from ceiling'. He was very rude and denied to send this denial explanation in written form. I lost money but I am loosing my mental health as well.
I won't be buying a D.R. Horton home again.
Monetary Loss: $50.
Preferred solution: fix the issue.
Dr Horton Pros: Chep price.
Dr Horton Cons: Cheap quality.
Location: Frisco, Texas
Thank You for Your Reply! We are processing your message.