Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

I was told to wait untill I have been in my new DRHorton for 11 months, then submit a "warrenty repair" form and they would take care of everything. That was 3 months ago and I am still waiting.

Although some trades did show up, but most created more damage than when they began and most could not speak English so I couldn't explain to them what was wrong. The warrenty supervisors were not much help either since we have had 4 different representatives since we purchased the home and each time, we have to start over from the begining. I thing their plan is to simply wear us down so we will get more frustrated and go away.

I asked the warrenty representative why their trades people were such amaters and he said, "If we had better trades - you would pay twice as much money for your home". I told him that's BS because this simply is not a million dollar home!

Review about: Dr Horton House Construction.

Reason of review: Poor customer service.

Monetary Loss: $450000.

Preferred solution: Let the company propose a solution.

I didn't like: Very disappointed with overall workmanship.

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