Dr Horton

I purchased a new home built for my mom this past December of 2023 with D.R. Horton.

We had previously purchased a different home from D.R. Horton in November of 2022 and had a good experience with them. I wish I could say the same about this newer, bigger and more expensive home. Within the first 3-months we had an emergency water leak in the attic from the A/C that ran through the walls of the home, this was our first warranty claim that we did on March 5, 2024 and counted towards our 1 of 3 warranty claims for the year.

Upon finishing up this warranty claim, on March 21st my mom text me and sent a video letting me know that she saw her backyard fence was bowing in one of the corners, and some of the concrete holes that held some of the fence poles on the retaining wall were cracked and, in her video, she showed how she can move the pole with her hand. She also showed how parts of the retaining wall had concrete cracks. Since we had just finished our 60-day warranty, I told my mom we would just save it for our 6-month warranty which I was told by Robert Silos would be due on 6/15/24. On March 26, 2024 my brother sent me additional pictures of the fence which continued to bend, I told him as well that since is not an emergency that we would report it on our 6-month warranty claims.

On March 28th, 2024 we had a really bad storm in the Dallas area which ended up taking down this whole fence. So now this prompted to be a more serious issue, so on March 28th I ended up doing our 6-month warranty ahead of time for the fence and leak from the back patio door which didnt seem to be sealed properly and water entered the home. I worked with Robert Silos initially, Robert has always been very helpful with the warranty claims of this home and my previous D.R. Horton home.

Robert is also very patient and listens to homeowners concerns and tries his best to help. Robert told me that regarding the fence he had to get it escalated for proper approval but that D.R. Horton has been denying all fence claims. After several follow ups I finally got a hold Mr.

Juan Rojas who initially was quick to tell me that D.R. Horton wouldnt cover this fence despite us homeowners having picture, video, text evidence and even our neighbors testimonial of the condition and poor workmanship of this fence prior to the storm. Today August 14, 2024 Mr. Juan Rojas came to physically look at the fence, spent about 3-5 minutes looking at it, saw that the retaining wall was damaged and said that because some of the poles on the retaining wall were bent that parts of the retaining wall held fine.

Although you can see that 2/3 of that fence poles came off the retaining wall. I asked Mr. Juan Rojas how deep were these poles supposed be, he made a hand gesture and said about this big I asked how deep, how many feet, he said at least 2ft so 24inches. We measured 15inches or 1.25feet of concrete depth on the poles.

He then backtracked his original statement and said well 2feet if is on the ground but since is on a retaining wall it can be less. Mr. Juan Rojas said that he could fix the retaining wall but, the fence was on us the owners to redo. So to us the home owners, youre agreeing that this retaining wall failed due to poor workmanship, which caused this fence to prematurely fall within 3-months of closing on a home, however D.R.

Horton doesnt want to take any responsibility for the fence, just partial responsibility for the retaining wall. Mr. Juan Rojas also kept telling us that is us the homeowners responsibility to have reported this issue before, that it couldve been fixed. My answer to that was, us homeowners are under the impression that we only get 3-warranty claims in a year, if we already did a 60-day claim that was prompted by an emergency leak, why would I use another warranty claim for something that is not an emergency at the time and lose a claim that could have been used later on or in case of another emergency.

So is like we are penalized for not reporting something despite it being an issue before. Is like D.R. Horton wants to hide and pretend this was never an issue, despite us having video, text messages, picture evidence and even a neighbors testimonial mentioning how this fence was bowing, the retaining wall was cracking and how the integrity of the poles was compromised by the cracks in the concrete and poor workmanship prior to this storm. Not to mention, there are still 2 home needing to be built behind my moms home, and Im sure D.R.

Horton wont be able to close on the homes of those two future homeowners without our shared fence being up. This alone, should be some motivation for D.R. Horton to do the right thing.

This is our 3rd D.R. Horton home in the past 2 years, I purchased my mom one in November of 2022, my wife and I helped her parents buy one in December of 2022, and I just recently upgraded my mom to this bigger home in December of 2023, and have made several recommendations to friends, two of which have also purchased D.R.

Horton homes in the past 2-years. Thats 5-transactions that Ive helped bring to D.R. Horton in a 2-year time frame. Please, just do what is right, you guys can see this was an issue prior to the storm.

You obviously saw that these poles were only dogged 15inches or (1.25feet) into the concrete, and theres evidence of the poor workmanship prior to this storm. Please do the right thing by a repeat customer and dont hide behind mother nature, it shouldnt be worth it.

If this issue is resolved, I will turn this into a positive review.

We purchased a DR Horton home in Bunnell, Florida in 2022 in Grand Reserve. Moved in in December.

Did not need A/C except for heat a few times, minimal. Had not been there a year and A/C was not cooling properly. We contacted DR Horton. They sent Strada who does all their A/C work for all their new homes.

The guys said he added Freon, although I understand you should never need to do that. He never tested for a leak. Another 6 months or so, maybe longer, goes by, happens again. Yes, we should have contacted DR Horton but we thought they wouldn't do anything.

We contacted an A/C company who said we needed Freon. Same problem. Then we had cooling issues again, it's obviously getting worse, and this time we contacted DR Horton. They got strada to come and test for a leak.

Yes, there is a leak. It is documented from during the warranty period there is a leak. Yet, Strada will not do the work without getting paid. DR Horton will not pay.

It is summertime in Florida and we do not have A/C. We have to run the unit constantly just to keep the humidity down. We are senior citizens and we have a dog. This is unexceptabe.

DR Horton should just pay Strada and then fight them for the money. They can take it out of the money they owe them. This is ridiculous. We need the A/C repaired yesterday.

We have spent money on a hotel to sleep and money to add Freon out of our pocket.

We are out about $800 and we have no solution. The hotel invoice does not include $75 dog fee.

Let me preface this review, by first stating that I have contacted the corporate office 3 times by phone, and yet, no movement on the items listed for repair. Firstly, I was rushed through my final walk through by a stern, ridiculous male, that bullied his way through every area I noticed needed adjusted.

He had a comment and excuse for why there were simple issues not already addressed (stucco clearly not patched, bugs littered throughout the house, dents in the walls, cabinets with dents, grout all over baseboards, etc.). Among the running and growing list of items yet unresolved (I closed on my house on 9/31/22), theres water damage underneath my sink, grout along all baseboards of my 1600 sq ft house, grout holes, fire door to my garage that was installed incorrectly (top bolt doesnt close, in addition, my neighbors have a keypad lock on theirs, so yet another issue to address one of these days..), the garage door is smaller than the original size, all doors have damage to ALL corners, door hinges have putty sloppily placed on due to inadequate measurements when installing, cabinets that have soft close doors, in which many dont, shower door is still unstable after adjustment, I could go on and on. I paid a huge chunk of change for this house, its new, its my first home, I specifically looked for a new build to avoid the chaos of repairs, and here I am. My driveway needs to be re-poured for the second time, due to the expansion joint cracking and buckling (among most of my neighbors now on their second pour as well).

Perhaps, one of the most frustrating issues, is that theres ZERO accountability and ZERO quality control. If a technician or professional is sent to my house, and has no clue what they are there for, and I cant communicate with them in English, theres a significant breakdown in this company. This is beyond ridiculous. I wish I could tell you how many times a trade has been sent back and returned MULTIPLE times without solving the initial issue AND damaging my walls or property while fixing the issues.

This is a disgrace, shame on you Dr Horton. You all should be ashamed on yourselves for hiring such ignorant, low bidding workers, to fix issues for us homeowners. I challenge anyone who is looking to buy from Dr-go speak to neighbors-I bet any money they will tell you to run and never look back. Im disgusted and fed up.

Nest step is the BBB. Maybe someone will listen and act before this company takes itself down.

Sloppy is the best word to describe these homes. Uneven tile, messy grout, sloppy paint if the wall is painted at all.

Nails sticking out of floor boards, no dirt under sod so it dies and they won't replace it. Cracked refrigerator, cheapest appliances ever!!! Scratches on stove and dish washer. Front door want hung right, sliding doors not even, shower doors don't close right, cheap mattress carpet, bad patch jobs in granite countertops, poorly fitted trim, trim that is pieces together, bad electrical issues, irrigation issues, huge hunks of cement hanging off the house, unfinished window sills, they actually cut the corners off of the handles on my windows and broke one, but won't fix it or replace it, chips in the tub, stained from construction, they use it for a dump sink.

I could go on forever. Bad grading in the yard so it floods in the middle, 400k house that probably cost them 150k to build, and they build them in two months if that tells you anything about the quality. I thought a new house meant everything was going to be flawless and beautiful...wrong. Good things...I love the layout of my home...

But the colors are dull and ugly. I love my neighborhood's location.

My superintendent was really nice. He tried his best to get things fixed, but he was thrown into my sale without actually being part of the build.

I want to get this out there so people know before they buy. I now see hundreds of lawsuits online, but I did not know that when I bought my home.
DR Horton is the worst builder. We signed for our house in 2020 and it was completed 4 months behind schedule. Even with the extra time they were given, we have been here 11 months and we have not had one day when our home has not needed repair or under construction. It has been one issue after another. DRH as Americas Home Builder is a disgrace to America.
Our home is made with cheap materials and has uneven floors.The HVAC filter was blocked by a main beam when we moved in and then the HVAC drain-off leaked into our hallway ceiling during a freeze.The power goes in and out with various electrical issues.Flat paint in a color they no longer sell on all the walls. Paint completely rubs off if any marks are attempted to be gently wiped off.A retaining wall in our backyard with stone & concrete stairs has collapsed & been repaired 5 times now.The backyard has been full of deep divots, a large sinkhole, and floods terribly when it rains.The Whirlpool refrigerator we won in a Holiday drawing is still not working correctly.Concrete continues to come off our foundation and driveway.Moisture in the windowless bathrooms would shut off our power, so exhaust fans in bathrooms were replaced by less powerful ones that do not work, as condensation now drips off them.The shower leaked behind the drywall.The gas oven had to be replaced as it was leaking gas.Grout was cracking (it may already have leaked behind the wall) and crumbling off our bathroom shower & tub in both bathrooms.The flooring has had to be repaired many times due to holes in vinyl.The doorknobs keep coming loose and/or fall off.The cabinets and island counter were loose/falling off the wall.The garage has a large crack across the floor.We had large gaps under the thresholds of our outside doors.
This is just to name some of the repairs that have been made or still need to be made on our home.
It seems as if every time a contractor comes in for a repair, another issue or damage ends up being created.Contractors have left dirt handprints on our walls for over 6 months now that cannot be scrubbed off since it takes off the paintholes were left in the drywall of our walls for four months,there is *** in our island countertop from a contractorwe had *** in the siding on the back of the house from another contractorholes in our vinyl floor from other contractors,DRH Contractors have left beer bottles and scrap concrete in our yard.
Between contractors just not showing up when scheduled, not finishing the repair, and/or creating another problem or more damage, we have been in a constant state of repair since we moved in.
Between my husband and I, we have exhausted all our vacation and PTO days to be available to workers that will only come 8-5 Monday through Friday. We have been told that repairs cannot be completed because we do not make ourselves available after we started telling them that we cannot take any more time off and they need to come when we are off work. They have been here over 26 times and the house is still in disrepair.
The latest issue we have been fighting with them over is to correct the drainage issue on our lawn, as we have a backyard full of standing water a few feet from the house after a rain. The warranty manager, JT Witcher, wrote to us and said they would install drains to fix our problem. But when the contractor, Earth Wind, and Fire, came, they dumped a bunch of dirt around our yard, left *** in the siding of our house where they cut it with a weed eater, and we were then told that they decided that this extra dirt would push the water out of the yard, so no drains were needed. We were not told this new decision and did not agree to this change. The day after they dumped the dirt, it rained for a very short amount of time, and 2 days later, after 95-degree heat, we still had standing water that still does not drain in our backyard again along with a lot of mud. They did not fix the problem at all. Now we have an AC unit that sits in water after a storm and extra dirt that covers our foundation up over the brick to make water come inside our home after a storm. A new sinkhole has been created and the replaced stairs that have cracked yet again. The last DRH communication stated this was up to owner maintenance.
DRH and their contractors seem to try to drag out and put off any claims so that when their cheap repair eventually falls apart, it is after the warranty has expired and you must pay for it to be replaced yourself. I am not sure who the city inspectors were for this home, but they did a terrible job. Some of the neighbors have had major problems that they have ended up fixing themselves because dealing with DRH is such an endless battle that does not go anywhere. Buying your first home is supposed to be an exciting experience, especially a new one. This has been nothing but a huge disappointment, a stressful burden, and a complete nightmare. We do not ever want to own another home after this experience.
Please do not buy a DR Horton home. Run as fast as you can. I pray I can save another new homeowner from making the same mistake I have made.

STAY CLEAR OF THIS BUILDER!!

In November of 2020, we built a brand new DR Horton home. Throughout the past 2.5 years, we have been battling high humidity, ranging from the high 60s to low 70s.

As a result of the high humidity, we now have toxic mold that was found throughout the home, in almost every wall. We spent close to $8,300 in mold inspections and numerous builder defects were found throughout the home, such as unsealed ducts and insufficient insulation. Our home has such high, toxic levels of mold, that it was deemed uninhabitable and we had to leave the premises. We not only lost all of our furniture and contents due to mycotoxins from the mold, but our health was also affected.

After DR Horton refused to acknowledge our concerns about the situation, we were forced to sell the home to an investor and became upside down on our mortgage. We simply could not afford to remediate the significant damages, on top of having to pay our mortgage and rent on a safe place to live, being our home was uninhabitable. After weeks of not hearing from them and selling our home, I began leaving complaints and reviews on the internet, to warn others of their terrible homes and business practices. In order to cover theirselves, they quickly reached out to us, suddenly wanting to inspect the home, after weeks of no communication - but it was already too late.

They offered ZERO remorse for the damage and havoc they caused.

We lost everything, at the hands of DR Horton. Dont make the same mistake we did, by putting your hard earned money and trust into this company.

Your company dropped the ball on my property I sent pictures in to identify my repairs needed now more than once supplied to me by Brandon Davis and no o e responded from your company. I finally get in touch with Troy ROGERS trrogers@***.com.

We set up a confirmed inspection for May 20 10 am and he has not responded to my last 7 attempts to reach him. I live in Houston Tx and have planned my schedule around the 3 day plan we made to meet and for items to be acknowledged and fixed. My mobile is 732 492 **** I sent photos with no response. Can management please contact me.

Thank you. Gay Lowden 34193 Gooseberry Ocean View DE.