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Dr Horton - Complete lack of care, build quality and customer service.
Dr Horton - Complete lack of care, build quality and customer service.
I have been in my new Dr Hortin home for 2 years now and have had problem after problem. The warranty company is completely worthless and will do anything they can to delay repairs until your "1 year warranty" has expired. After multiple complaints to the corporate...
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Company wrote 0 private or public responses to the review from 1 day ago.
1.9
#1421623
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Dr Horton - Failed promises
DR horton built 7 Dupelex with wrong AC units causing mold and humidity. They asked US to obtain estimates to repair THEIR mistakes, which we did. Now they refuse to respond to our reuqests to when our homes will be fixed. We also found out over the summer that our...
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Company wrote 0 private or public responses to the review from Dec 08.
1.0
#1418647
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Dr Horton - D. R. Horton in love with Porta Potties
D. R. Horton permits stinky porta potties in the neighborhood of the Vineyards on Lake Wylie. I have personally requested that one of the porta potties located at the entrance of the neighborhood be removed because it is not even in a construction area. The...
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Company wrote 0 private or public responses to the review from Nov 30.
1.0
#1411559
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Very unprofessional sale agent has threatened me and my wife that if we don't sign the closing agreement, then he will cancel the "deal" and sell the house to someone else. While in facts at the time we walked thru the 2nd inspection with the superintendent there has...
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Company wrote 0 private or public responses to the review from Nov 29.
Anonymous
Anonymous

This sounds like your first time going through the building process. Did you have a real estate agent? I went through the process with an agent and I am glad I did. My realtor...

2.3
#1411150
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Over the last year I have made several requests for warranty work and most have been done EXCEPT my heating system does not work properly and I requested someone come to check it AGAIN. My home is cold upstairs and hot downstairs. My back door leaked and the trim has...
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Company wrote 0 private or public responses to the review from Nov 28.
1.7
I liked
  • Design
I didn't like
  • Very disappointed with overall workmanship
#1409880
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Every perspective homeowner wants to be treated equally and to have their warranty claims treated seriously. I recently bought a Emerald home in north Florida from DR Horton and the fit and finish quality of my home and many homes of many of my neighbors was terrible....
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Company wrote 0 private or public responses to the review from Nov 27.
1.2
I liked
  • Floorplan
I didn't like
  • House not delievered on time
  • Made a promise and not kept
  • Ignored me for a big issue
#1409092
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Dr Horton - Very poor warranty

We have had several issues with our dr Horton home, flooring not level, poor and sloppy paint, had to repaint ceilin and the color still doesn’t match. Flashing on roof line not installed, shingles need replaced! We have been trying from day one to get these issues resolved. Our warranty rep has changed 4 times in one year!
Company wrote 0 private or public responses to the review from Nov 27.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
I liked
  • Design
I didn't like
  • Repairs
  • Warranty process
  • Poor customer service
#1409006
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From start to now, total incompetence from the subs to the Superintendent all the way up to VP of construction in Austin location. Disrespectful, lack of building knowledge, lack of care. It has been 1 week shy of 1 year since I bought this house. I have had nothing...
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Company wrote 0 private or public responses to the review from Nov 14.
1.1
I didn't like
  • Really poor subcontractors
  • Quality
  • Lot of lip service
#1400405
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Dr Horton - DRH Refuses to Warranty Plumbing Leak
Dr Horton - DRH Refuses to Warranty Plumbing Leak
Dr Horton - DRH Refuses to Warranty Plumbing Leak
Dr Horton - DRH Refuses to Warranty Plumbing Leak
Dr Horton - DRH Refuses to Warranty Plumbing Leak
Dr Horton - DRH Refuses to Warranty Plumbing Leak
Dr Horton - DRH Refuses to Warranty Plumbing Leak
Dr Horton - DRH Refuses to Warranty Plumbing Leak
We own a home in Water Crest in Conroe, TX. We are approaching our 2-year anniversary/closing date at the end of this month. On November 4th, we discovered there has been a significant leak in the water filtration system at/under the kitchen sink (which was a...
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Company wrote 0 private or public responses to the review from Nov 14.
Anonymous
Julie Dunaway Williams

It was difficult (very time-consuming and frustrating) getting a resolution regarding the $3,090 that I spent remediating and restoring the under-sink damage caused by the lea...

1.8
#1400179
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Would never buy from dr horton again. Run.

Living in new house 2 and a 1/2 months Still nothing getting done. They do nothing but screw you anyway they can
Company wrote 0 private or public responses to the review from Nov 05.
1.4
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
#1394674
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