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Update by user May 06, 2021

Company fixed the issue and I have been provided with full refund.

Update by user May 06, 2021

Couple days later the attorney called and fixed everything and overnighting my $196.00. Ty DR Horton and attorney for making this right!! ( waiting on resolution for paint)

Original review posted by user May 05, 2021
I asked loan officer Joan to take off optional home owner title insurance off closing papers a...
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Resolved Featured
ID
#2536407 Review #2536407 is a subjective opinion of poster.
Pros
  • House built well
  • Very nice contractor who cares
  • Great upgrades
Cons
  • Flat paint in whole house
  • Loan officer lied
Loss
$196
Preferred solution
Let the company propose a solution
Most helpful review
New Reviewer
Dr Horton - D.R. Horton is an absolute NIGHTMARE!!!
Dr Horton - D.R. Horton is an absolute NIGHTMARE!!!
Dr Horton - D.R. Horton is an absolute NIGHTMARE!!!
Dr Horton - D.R. Horton is an absolute NIGHTMARE!!!
Dr Horton - D.R. Horton is an absolute NIGHTMARE!!!
Dr Horton - D.R. Horton is an absolute NIGHTMARE!!!
D.R. Horton Home Builders built our home and it was completed in February 2016. We closed on the home on February 29th, 2016, and have experienced more problems and issues than anyone should EVER have to face when purchasing a new home. In an attempt to be brief and...
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19 comments
#1806038

Dr.Horton was one my all-time favorite characters on "Days of Our Lives"

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ID
#1129146 Review #1129146 is a subjective opinion of poster.
Location
Saint Augustine, Florida
Service
Dr Horton House Construction
Pros
  • Home and price
Cons
  • Numerous warranty items nor the leaking roof
Reason of review
Bad quality
Preferred solution
All damage to roof and interior affected areas properly repaired.
New Reviewer

Second DR Horton purchase-huge disappointment for round 2.

This build clearly shorted on quality products and service. Buried trash in the yard, fixing while moving in, replaced driveway but left off the ramp portion. Back to warranty. Gas oven not exhausted to outdoors. Dangerous. The list goes on. Still warranty issues after 6 months. Prior DR home a 10, this one a 3 at best, sadly.

User's recommendation: Will have to watch dog it all the way. If you work, not easy!

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ID
#3695915 Review #3695915 is a subjective opinion of poster.
Location
Ashburn, Virginia
Pros
  • Great finance team
Cons
  • Bad at resolving major issues
Preferred solution
Let the company propose a solution

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New Reviewer
Dr Horton - Terribly Built Home & Property
Dr Horton - Terribly Built Home & Property
I want to get this out there so people know before they buy. I now see hundreds of lawsuits online, but I did not know that when I bought my home. DR Horton is the worst builder. We signed for our house in 2020 and it was completed 4 months behind schedule. Even with...
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2 comments
#2196972

Hello. Which state and community did this occur in?

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ID
#3667640 Review #3667640 is a subjective opinion of poster.
Cons
  • Unethical
  • Not willing to make things right
  • Horrible warranty service
Preferred solution
Deliver product or service ordered
New Reviewer
Sheetrock on ceiling was sagging when we did our last walk-throough. They fixed it, but you can see it in another place. There were a couple of spots on the wall that they didn't even paint. Can't stand the paint they use. It's rough, like primer, and it washes off...
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ID
#3626291 Review #3626291 is a subjective opinion of poster.
Location
Huntsville, Texas
Pros
  • Layout
Cons
  • Already stated
Loss
$500
Preferred solution
Deliver product or service ordered

Poor quality, poor warranty repair

Quality is horrendous and so is the warranty repair follow up which is anemic. Just about everything in the new house had warranty related requests that takes numerous follow ups to remediate. How can a company like this still stay in business? I understand that it is difficult to find contractors that produce quality work, but at least have strict quality checks of what they do.

User's recommendation: Avoid this company if you can.

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ID
#3620555 Review #3620555 is a subjective opinion of poster.
Location
Naples, Florida
New Reviewer

Frustrated to the max with your warranty request form. i fill in the needed info and message says " fill in missing info". there is no "missing info" garbage disposal will not turn on!!!

cannot get warranty service. cannot get warranty service cannot get warranty service cannot get warranty service cannot get warranty cannot get warranty service. dhorton not user friendly to their customers. ///

User's recommendation: get homet phone no's of dr hortons employees so you can get repairs when needed.

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ID
#3607325 Review #3607325 is a subjective opinion of poster.
Location
Merced, California
Cons
  • Poor customer service
Preferred solution
Deliver product or service ordered

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New Reviewer
We were looking at purchasing a home in FL. We went and visited D.R. Horton and there happened to be one that was already in the building stages that we were told was available. We started to fill out all the paperwork to ensure we were qualified for the home. We were...
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ID
#3587699 Review #3587699 is a subjective opinion of poster.
Location
Chicago, Illinois
Cons
  • Pushy
  • Not honest
Preferred solution
Nothing, just want everyone to know how you treat your customers

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New Reviewer
Update by user Jun 20, 2022

6/20/2022: warranty issues submitted 3/22/2022 prior to the 1 year closing mark. Still no response on cement disintegration and erosion.

Still no resolution on outdoor paint areas that were missed during building process. Missed vents, Hardy board was painted during...

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ID
#3587517 Review #3587517 is a subjective opinion of poster.
Location
Aiken, South Carolina
Preferred solution
Deliver product or service ordered

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Update by user May 25, 2022

Building debris, erosion blanket, metal stakes removed by DR Horton. Thank you DR Horton.

Update by user May 25, 2022

5/25/2022: A bulldozer and dump truck are currently clearing away the piles of building debris, erosion blanket, metal stakes, and blight left behind after construction. After much bouncing responsibility from developer to HOA to DR Horton, I wish to thank DR Horton &...

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Resolved
ID
#3587492 Review #3587492 is a subjective opinion of poster.
Location
Aiken, South Carolina
Preferred solution
Clear the blight from the erosion blanket and builder trash left in the pile behind our home

Repair for Kitchen counters dry wall

Dr. Horton's work has very poor communication. I opened a ticket six months ago and spoke with KIARRA DAVIS, a "Customer Care Warranty Technician," who informed me that we were behind schedule and that someone will come out and repair it. We haven't heard from anyone in over six months. Today, I sent an email asking about the status of the repire, and KIARRA DAVIS informed me that the ticket had been cancelled without contacting us. KIARRA DAVIS is a liar and who talks too much and listens too little. Please avoid Dr. Horton's residences.

User's recommendation: Stay way.

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ID
#3562295 Review #3562295 is a subjective opinion of poster.
Location
Denver, Colorado

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Verified Reviewer
New Reviewer
Don't buy DR HORTON
Original review updated by user May 18, 2022
It's funny how, during the buying process, everything was status quo. Then once in the home, it's downhill from there. We keep getting referred to this RWC warranty, which covers barely anything. I don't need to be referred to the RWC, I need you to fix the poor...
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ID
#3495652 Review #3495652 is a subjective opinion of poster.
Location
Youngstown, Ohio
Cons
  • Built fast for money
  • Not satisfaction
Preferred solution
Fix the problems.
I went with DR Horton because we where promised a specific closing date, finally close out payment and weekly updates. Ive never received an update without having to call and text. Then when I do I receive excuses on why theres a lack of progress. Everything is a lack...
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ID
#3480856 Review #3480856 is a subjective opinion of poster.
Location
San Antonio, Texas
Preferred solution
Deliver product or service ordered

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New Reviewer
Dr Horton - Living in a 300,000.00 nightmare of a home
Dr Horton - Living in a 300,000.00 nightmare of a home
Dr Horton - Living in a 300,000.00 nightmare of a home
Dr Horton - Living in a 300,000.00 nightmare of a home
Update by user May 01, 2022

Nothing has happened. DHR has not tried to contact or resolve anything.

Update by user May 01, 2022

Nothing has happened. Nobody from DHR has tried to reach out to me for anything.

Original review posted by user Apr 01, 2022
Do not buy a home from DR Horton. I have nothing but problems and they will not fix the issue. I have a roof that they...
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ID
#3451318 Review #3451318 is a subjective opinion of poster.
Cons
  • Poor construction and low quality of materials
  • Home is a never ending problem
  • Misrepresentation of product
Preferred solution
Fix all issues or reduce the price of this home because it’s not worth the price

Garage door, there are great discrepancy what the seller told us at time of purchase and time that we moved in. Issues hasn’t been resolved. Perhaps court will determine.

My garage door supposed to be nice brown color like everyone else in our neighborhood but somebody decided to get a white one and color it brown which looks ugly. I am old enough to know that you cant just paint garage door like a original color from manufactory. I want my garage door be nice like everyone else.I have been complaining about it to sell person And super. Sell person refuse To come by to see it. I dont know why they treat me that way. Please take action. If you dont,My next step would be small claim court. Regards Alan@ 4791 fiadore rd castle rock ,co 80104

User's recommendation: Let your attorney perches you home, because there Lots of discrepancies between what DR seller told us and what we got. The only ways can be determine is by lie detector test .

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ID
#3439926 Review #3439926 is a subjective opinion of poster.
Location
Castle Rock, Colorado

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New Reviewer
In November, 2021 my husband and I entered into a contract with DR Horton for the purchase of a home in the Pineland community in Ormond Beach, Florida. We met with the sales agent in the kitchen of the model home. He advised we would be receiving the full overlay...
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1 comment
#2200734

Wondering what to expect since we put a deposit and now hearing so many negative comments. We saw in the model the cabinets were cheap and the bathrooms had bath fitter and not tile but didn’t want the problems we had with a much older home.

Now I am seeing videos on you tube about severe leaks, mold, sloppy work and some new construction companies actually changing the price saying the materials got more expensive. Wish I had not gotten into this dilemma.

Apparently contractors are basically allowed to get away with anything from changing costs to canceling you without notice. The laws protect them not us.

ID
#3436498 Review #3436498 is a subjective opinion of poster.
Location
Holly Hill, Florida
Pros
  • Floorplan
Cons
  • Misrepresentation of product
  • Lack of concern
  • Customer service reps do not help
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
In November, 2021 my husband and I entered into a contract with DR Horton for the purchase of a home in the Pineland community in Ormond Beach, Florida. We met with the sales agent in the kitchen of the model home. He advised we would be receiving the full overlay...
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1 comment
#2160556

After reaching out to DR Horton on numerous occasions we finally received a response telling us that the cabinets we received “meet the equal or better quality criteria that our contract states we are obligated to include in fulfilling our contractual obligation to you.” They even went so far as to say the cabinets cost more than the ones that were in the model. Well, of course.

We signed our contract 6 months ago and construction materials have increased.

Rather than give a buyer what they were told they would receive, they chose to substitute a cheaper product. If you do decide to go with this builder, keep in mind that what you see (and are told) may not be what you get.

ID
#3433777 Review #3433777 is a subjective opinion of poster.
Location
Ormond Beach, Florida
Cons
  • Dr construction and warranty
  • Bad service
  • Sub standard construction and complete lack of customer care
Preferred solution
I want what we paid for - full overlay cabinets, windows, or price reduction or even a full refund.

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