Dr Horton

I purchased a new home built for my mom this past December of 2023 with D.R. Horton.

We had previously purchased a different home from D.R. Horton in November of 2022 and had a good experience with them. I wish I could say the same about this newer, bigger and more expensive home. Within the first 3-months we had an emergency water leak in the attic from the A/C that ran through the walls of the home, this was our first warranty claim that we did on March 5, 2024 and counted towards our 1 of 3 warranty claims for the year.

Upon finishing up this warranty claim, on March 21st my mom text me and sent a video letting me know that she saw her backyard fence was bowing in one of the corners, and some of the concrete holes that held some of the fence poles on the retaining wall were cracked and, in her video, she showed how she can move the pole with her hand. She also showed how parts of the retaining wall had concrete cracks. Since we had just finished our 60-day warranty, I told my mom we would just save it for our 6-month warranty which I was told by Robert Silos would be due on 6/15/24. On March 26, 2024 my brother sent me additional pictures of the fence which continued to bend, I told him as well that since is not an emergency that we would report it on our 6-month warranty claims.

On March 28th, 2024 we had a really bad storm in the Dallas area which ended up taking down this whole fence. So now this prompted to be a more serious issue, so on March 28th I ended up doing our 6-month warranty ahead of time for the fence and leak from the back patio door which didnt seem to be sealed properly and water entered the home. I worked with Robert Silos initially, Robert has always been very helpful with the warranty claims of this home and my previous D.R. Horton home.

Robert is also very patient and listens to homeowners concerns and tries his best to help. Robert told me that regarding the fence he had to get it escalated for proper approval but that D.R. Horton has been denying all fence claims. After several follow ups I finally got a hold Mr.

Juan Rojas who initially was quick to tell me that D.R. Horton wouldnt cover this fence despite us homeowners having picture, video, text evidence and even our neighbors testimonial of the condition and poor workmanship of this fence prior to the storm. Today August 14, 2024 Mr. Juan Rojas came to physically look at the fence, spent about 3-5 minutes looking at it, saw that the retaining wall was damaged and said that because some of the poles on the retaining wall were bent that parts of the retaining wall held fine.

Although you can see that 2/3 of that fence poles came off the retaining wall. I asked Mr. Juan Rojas how deep were these poles supposed be, he made a hand gesture and said about this big I asked how deep, how many feet, he said at least 2ft so 24inches. We measured 15inches or 1.25feet of concrete depth on the poles.

He then backtracked his original statement and said well 2feet if is on the ground but since is on a retaining wall it can be less. Mr. Juan Rojas said that he could fix the retaining wall but, the fence was on us the owners to redo. So to us the home owners, youre agreeing that this retaining wall failed due to poor workmanship, which caused this fence to prematurely fall within 3-months of closing on a home, however D.R.

Horton doesnt want to take any responsibility for the fence, just partial responsibility for the retaining wall. Mr. Juan Rojas also kept telling us that is us the homeowners responsibility to have reported this issue before, that it couldve been fixed. My answer to that was, us homeowners are under the impression that we only get 3-warranty claims in a year, if we already did a 60-day claim that was prompted by an emergency leak, why would I use another warranty claim for something that is not an emergency at the time and lose a claim that could have been used later on or in case of another emergency.

So is like we are penalized for not reporting something despite it being an issue before. Is like D.R. Horton wants to hide and pretend this was never an issue, despite us having video, text messages, picture evidence and even a neighbors testimonial mentioning how this fence was bowing, the retaining wall was cracking and how the integrity of the poles was compromised by the cracks in the concrete and poor workmanship prior to this storm. Not to mention, there are still 2 home needing to be built behind my moms home, and Im sure D.R.

Horton wont be able to close on the homes of those two future homeowners without our shared fence being up. This alone, should be some motivation for D.R. Horton to do the right thing.

This is our 3rd D.R. Horton home in the past 2 years, I purchased my mom one in November of 2022, my wife and I helped her parents buy one in December of 2022, and I just recently upgraded my mom to this bigger home in December of 2023, and have made several recommendations to friends, two of which have also purchased D.R.

Horton homes in the past 2-years. Thats 5-transactions that Ive helped bring to D.R. Horton in a 2-year time frame. Please, just do what is right, you guys can see this was an issue prior to the storm.

You obviously saw that these poles were only dogged 15inches or (1.25feet) into the concrete, and theres evidence of the poor workmanship prior to this storm. Please do the right thing by a repeat customer and dont hide behind mother nature, it shouldnt be worth it.

If this issue is resolved, I will turn this into a positive review.

Dear D.R. Horton Customer Care,

We purchased a brand-new home from D.R.

Horton in April 2022 and have rented it out since that summer. Unfortunately, the AC system has never functioned properly during any of the past three summers, and as summer 2025 begins, we are once again facing the same issue: the system fails to provide sufficient cooling.

Below is a detailed timeline of the ongoing issues:

_____

2022 Summer

1.Warranty service responded and attributed the issue to dirty ducts, which were then cleaned.

2.The cooling issue persisted. Service then claimed a part was defective and replaced it.

3.Problem continued. Service later said too many computers in the home were causing heat buildup.

4.Even after the tenant shut off all computers, the cooling problem remained.

Service added Freon.

_____

2023 Summer

1.Issue continued. Service added Freon again and found the filter very dirty. Since then, the tenant has been replacing the filter every 3 months.

2.Issue persisted. A part was replaced and Freon added once more.

_____

2024 Summer

1.Service found and repaired a refrigerant leak, then added more Freon.

2.Despite the repair, the cooling issue remained unresolved.

_____

2025 Summer

Once again, the AC is not providing adequate cooling, repeating the same problem.

_____

Given the repeated failures over multiple years, it is clear this is not a maintenance issue but rather a systemic defect or installation flaw from the beginning.

We are extremely disappointed with the lack of a lasting solution after numerous service visits and temporary fixes.

We strongly request that D.R.

Horton conduct a thorough investigation and permanently resolve this issue. We expect accountability and a working system in a home that was sold as brand new.

Please escalate this matter to a senior technician or supervisor, and confirm a plan of action at your earliest convenience.

Sincerely,

Jian Yang

6206 Prickly Loop

OOLTEWAH, TN 37363

I looked to purchase a DR Horton home in Rolesville, NC. The sales team was friendly because they wanted to sell me a home.

I put money down on a nearly completed home. They told us there would be no sidewalk on our side of the street. This meant we could load and unload our RV in the driveway. However, three weeks later, I showed up and found a sidewalk that was double the normal width.

There was still no electricity when we were projected to close. Two months went by and there was still no power. I had to cancel because we couldn't wait any longer, and bought a completed home across the street. But they said we weren't getting our money back.

The second house had issues that were not resolved at the walk-through before closing.

There was no hot water, the garage door was inoperative, and there were dangerous holes in the backyard. I ended up walking away and, once again, no money was returned.

A large group of my family members sold many acres to DR Horton just a couple of years ago. I would strongly advise anyone who cares about their family legacy to steer clear of this company.

Why? We were told that they would not only put our family name in the property name (it's spelled incorrectly and now does not represent the family at all) but that they would also include our family members' first names for the streets. (Our family goes back over 100 years in that area so it was just a tiny bit important to us.) Two of us from the family sent emails with suggestions to our main contact, Robert Stuart (Raleigh South office). Apparently, as I'm learning two years later, you can't use first names (which they knew)...yet they gathered and submitted first names, anyway, instead of coming back to us to get suggestions so that it could be submitted properly.

I've seen the emails between Jonathan Cooper (Raleigh South) and Sharon Bott (Raleigh North) about names, but at no point did either of them contact us for alternates. (Sharon, whom I called and left a VM for recently but never got a return call from, had our contact information and could have easily emailed us.) Once we closed on the property, Robert decided to ignore all of our future calls and emails. Just recently, the family learned that road names were chosen without our input and everyone mentioned in this review (plus the board of directors...who never replied to us, by the way...never stepped in to insist that this situation be handled correctly) was contacted about it in a desperate effort to make corrections. (The project has just begun...there is plenty of time to fix this.) Instead of receiving assistance, the family was basically told 'oh we tried' (sure...if you call submitting names which they knew would not be approved trying) and 'we're moving forward'...basically telling us to get lost which is unbelievably disrespectful.

Also, we were emailed documents that sparked important questions that Jonathan refused to answer. Benjamin Lunnun, VP of the Central Carolina division was also included in these recent emails and also never replied to us...never tried to make any effort to step up and make this situation right. Just a side note to the Raleigh North location...I tried calling many times over the last few months about this situation and always ended up at 'corporate' (if that's really where this employee was). I gave her my contact information numerous times to be passed along for someone to call me back and no one ever did.

Many reviews speak to the lack of quality in construction...I cannot comment on that...but I CAN comment on the lack of quality as far as employees owning up to mistakes and fixing them...or refusing to try to fix them in my family's case. There are other builders that will try a lot harder to respect your family's name and your requests. It's traumatic enough to lose family land that is so important, but to be treated the way our family has been treated after BEGGING them to correct their errors is just salt in a wound.

And sadly, with the amount of complaints that are out there about this company from questionable build practices to class action lawsuits to treating their own employees atrociously and more, this kind of nonsense must just be standard operating procedure for them. Don't sell them your precious family land.

We purchased a DR Horton home in Bunnell, Florida in 2022 in Grand Reserve. Moved in in December.

Did not need A/C except for heat a few times, minimal. Had not been there a year and A/C was not cooling properly. We contacted DR Horton. They sent Strada who does all their A/C work for all their new homes.

The guys said he added Freon, although I understand you should never need to do that. He never tested for a leak. Another 6 months or so, maybe longer, goes by, happens again. Yes, we should have contacted DR Horton but we thought they wouldn't do anything.

We contacted an A/C company who said we needed Freon. Same problem. Then we had cooling issues again, it's obviously getting worse, and this time we contacted DR Horton. They got strada to come and test for a leak.

Yes, there is a leak. It is documented from during the warranty period there is a leak. Yet, Strada will not do the work without getting paid. DR Horton will not pay.

It is summertime in Florida and we do not have A/C. We have to run the unit constantly just to keep the humidity down. We are senior citizens and we have a dog. This is unexceptabe.

DR Horton should just pay Strada and then fight them for the money. They can take it out of the money they owe them. This is ridiculous. We need the A/C repaired yesterday.

We have spent money on a hotel to sleep and money to add Freon out of our pocket.

We are out about $800 and we have no solution. The hotel invoice does not include $75 dog fee.

Let me preface this review, by first stating that I have contacted the corporate office 3 times by phone, and yet, no movement on the items listed for repair. Firstly, I was rushed through my final walk through by a stern, ridiculous male, that bullied his way through every area I noticed needed adjusted.

He had a comment and excuse for why there were simple issues not already addressed (stucco clearly not patched, bugs littered throughout the house, dents in the walls, cabinets with dents, grout all over baseboards, etc.). Among the running and growing list of items yet unresolved (I closed on my house on 9/31/22), theres water damage underneath my sink, grout along all baseboards of my 1600 sq ft house, grout holes, fire door to my garage that was installed incorrectly (top bolt doesnt close, in addition, my neighbors have a keypad lock on theirs, so yet another issue to address one of these days..), the garage door is smaller than the original size, all doors have damage to ALL corners, door hinges have putty sloppily placed on due to inadequate measurements when installing, cabinets that have soft close doors, in which many dont, shower door is still unstable after adjustment, I could go on and on. I paid a huge chunk of change for this house, its new, its my first home, I specifically looked for a new build to avoid the chaos of repairs, and here I am. My driveway needs to be re-poured for the second time, due to the expansion joint cracking and buckling (among most of my neighbors now on their second pour as well).

Perhaps, one of the most frustrating issues, is that theres ZERO accountability and ZERO quality control. If a technician or professional is sent to my house, and has no clue what they are there for, and I cant communicate with them in English, theres a significant breakdown in this company. This is beyond ridiculous. I wish I could tell you how many times a trade has been sent back and returned MULTIPLE times without solving the initial issue AND damaging my walls or property while fixing the issues.

This is a disgrace, shame on you Dr Horton. You all should be ashamed on yourselves for hiring such ignorant, low bidding workers, to fix issues for us homeowners. I challenge anyone who is looking to buy from Dr-go speak to neighbors-I bet any money they will tell you to run and never look back. Im disgusted and fed up.

Nest step is the BBB. Maybe someone will listen and act before this company takes itself down.