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As of May we have been trying to get warranty items fixed and repaired. Prior to move in punch items were supposed to be fixed and were not. We were told they would be handled at the 30 day warranty. 3 months later issues still unresolved. Issues such as leaking pipes...
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1.3
#1331370
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Bought DR. Horton home now learned the wiring at the main circuit box may not meet code. Wondering how the home passed builder inspection if wiring did not meet code. Maybe Dr. Horton is paying someone off to sign off on bad stuff including electrical wiring. Dr....
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#1323542
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We're had homes built in the past, never have we experience this level of poor customer service. Building a new home in 2018 has not been a pleasant experience (even though it could've been), people in the front office don't appear to communicate with or know what's...
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1.7
I didn't like
  • Attitude of indifference to homeowners
#1313633
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We sign a contract in April 2018. Was told they had a SPEC home that would be ready for us in July due to our deadline. My husband is moving to Korea for a year. So, he wanted his family to have our home ready and no worries. WELL, that never happened. It is now July...
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HeavenlyCuttlefish
HeavenlyCuttlefish

I think D.R. Horton Contracts have a clause that says time is of the essence. If you have such a clause and the house is not being provided on the close date listed in the con...

#1310966
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My contract with DR Horton was cancelled on 05/02 based on notification by my mortgage company that the deal could not work. I still do not have my deposit back. Multiple calls to Tampa and TX reps, and multiple excuses from rep. Nancy Beattie and still no check. My...
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Anonymous
Tracy Goring-Hamilton

Item resolved.

1.0
#1310653
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Dr Horton - How awful

Poor poor Construction. And plus warranty ticket submitted no response. Poor as *** quality throughout. No accountability
#1304519
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The customer service is excellent and I won't deny that. But the craftsmanship is TERRIBLE, and the products/contractors they use the same. From the get go since I moved to my new home it's been pure depression! No hot water, one of the bathrooms cannot be used because...
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3.3
#1304223
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Dr Horton - Don’t buy these homes

Very unsatisfactory builders. They lie and don’t care about the right thing to do.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
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#1300313
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I tried to get them on a new build to enlarge my daughters room too the adjacent room and they said it could not be done ... bull xxxx and they laid irrigation system in yard before ever cleaning it up pipes bottles trash buried and I asked during build to give a level...
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1.3
#1299469
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Me and my husband are as in the process of building with DRHorton. After a few months went by I decided to read my contract with them and noticed some fraudulent activity in the contract. The sales person we were dealing with at the time submitted a Realtor in our...
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#1299179
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