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Verified Reviewer New Reviewer

4.6
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Update by user May 06, 2021

Company fixed the issue and I have been provided with full refund.

Update by user May 06, 2021

Couple days later the attorney called and fixed everything and overnighting my $196.00. Ty DR Horton and attorney for making this right!! ( waiting on resolution for paint)

Original review posted by user May 05, 2021
I asked loan officer Joan to take off optional home owner title insurance off closing papers a...
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ID
#2536407 Review #2536407 is a subjective opinion of poster.
Pros
  • Very nice contractor who cares
  • House built well
  • Love the layout
Cons
  • Flat paint in whole house
  • Loan officer lied
Loss
$196
Preferred solution
Let the company propose a solution
Most helpful review
New Reviewer

1.7
Dr Horton - D.R. Horton is an absolute NIGHTMARE!!!
Dr Horton - D.R. Horton is an absolute NIGHTMARE!!!
Dr Horton - D.R. Horton is an absolute NIGHTMARE!!!
Dr Horton - D.R. Horton is an absolute NIGHTMARE!!!
Dr Horton - D.R. Horton is an absolute NIGHTMARE!!!
Dr Horton - D.R. Horton is an absolute NIGHTMARE!!!
D.R. Horton Home Builders built our home and it was completed in February 2016. We closed on the home on February 29th, 2016, and have experienced more problems and issues than anyone should EVER have to face when purchasing a new home. In an attempt to be brief and...
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19 comments
#1806038

Dr.Horton was one my all-time favorite characters on "Days of Our Lives"

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#1129146 Review #1129146 is a subjective opinion of poster.
Location
Saint Augustine, Florida
Service
Dr Horton House Construction
Pros
  • Home and price
Cons
  • Numerous warranty items nor the leaking roof
Reason of review
Bad quality
Preferred solution
All damage to roof and interior affected areas properly repaired.

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Verified Reviewer New Reviewer

Subcontractors are not qualified

1.3
We are building a home with DR Horton currently. We have a superintendent that has zero building knowledge and a whatever attitude. We have failed numerous inspections and subcontractors are terrible Due to the current market in the DWF area we have no choice but to finish the build I am documenting everything from mud on the drywall being coated over to pole issues on the patio

User's recommendation: If you are looking for Subpar construction DR Horton is for toi.

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1 comment
#2024304

We are currently having one built also. The downstairs has recently incurred water damage and they are being very resistant on fixing it.

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ID
#2605249 Review #2605249 is a subjective opinion of poster.
Service
Dr Horton House Construction
Pros
  • Design
Cons
  • Sub standard contractors
Preferred solution
Quality build I was expecting

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Verified Reviewer New Reviewer

Pipes cracking everywhere in my condo

1.0
I bought this condo Back in 2005, brand new since the beginning I started having problems with different issues in my home. Recently the pipes, they are iron cast and they crack making a big mess with water leak. According to the plumbing company the pipes are very low quality, probably made In Mexico or China, they cant understand why the crack in such a short period. In my community the majority of the homeowners have problems with plumbing system. Horrible construction I can go on and on with the different types of problems we are experiencing.

User's recommendation: Do not purchase any home from this company.

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ID
#2604297 Review #2604297 is a subjective opinion of poster.
Location
San Diego, California
Cons
  • Poor construction and low quality of materials
  • Sub standard construction and complete lack of customer care
Loss
$10
Preferred solution
Fixed the problems
New Reviewer

Erosion under driveway

1.0
Builder Joe couldnt take care of the erosion problem and asked us to filed a warranty. They came and filled up the hole. Still not resolved. Yesterday rain washed out everything they filled. I need to know what cause the erosion. Not safe at all to drive or walk there is *** that you can trip. Havent heard any update on my case. Nor reply.

User's recommendation: No thanks.

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#2596023 Review #2596023 is a subjective opinion of poster.
Location
Charlotte, North Carolina

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Verified Reviewer New Reviewer

Model home issue

Hello. I bought the model home in Fort yargo subdivision in Winder GA. 3068* *** Humphery's dr. I was promised by the Agent that I would get a refrigerator, the washer, dryer and all the drapers inside the home. But when I got there to do the pre-construction walk through by Joseph the superintendent, all the drapes were stolen. Also some of the flowers in the front of the yard were stolen also. The agent claims that he does not know what happened. I am very unhappy with this situation because I was also told there is nothing that can be done about this. How could a home that has alarm on it, the alarm was not being utalized. I am quiet upset with this. Can someone please respond to email. I'll appreciate it. Thank you.
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ID
#2590810 Review #2590810 is a subjective opinion of poster.
Cons
  • Refuse to correct issue
Preferred solution
Drapes

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Verified Reviewer New Reviewer

1.6
Dr Horton - Under warranty stage of new home purchase Bridgemill Heights, Canton GA
Dr Horton - Under warranty stage of new home purchase Bridgemill Heights, Canton GA
Dr Horton - Under warranty stage of new home purchase Bridgemill Heights, Canton GA
Dr Horton - Under warranty stage of new home purchase Bridgemill Heights, Canton GA
DR Horton is definitely NOT in the customer service business. I closed on my house Oct. 30, 2020, The backyard was a mess, with construction debris and trees just stuck on the side of a hill with root balls showing, stumps. I was told during the final walk through that...
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ID
#2559052 Review #2559052 is a subjective opinion of poster.
Product
Dr Horton Home Warranty
Pros
  • Nice standard features
Loss
$8
Preferred solution
Let the company propose a solution

Repairs needed

there are repairs that are needed from the final walk thru that was supposed to have been corrected. There are also electrical outlets that didn't work and still does not work (kitchen) there is a gap in the stairs and the window in the den has a large crack (i didn't see this until after I moved in and pulled the blinds), the closet doors in the upstairs bedroom came off and the cabinet in the kitchen has Ens off but I managed to pop it back in place
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ID
#2534671 Review #2534671 is a subjective opinion of poster.
Location
Louisville, Kentucky

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Verified Reviewer New Reviewer

Closing date changed several times

3.4
They did address my complaint of my closing date changing multiple times with a phone call with DR.Horton and contractor. Theres nothing they could do due to covid putting everything on back order. They did not Offer anything to make up for it though. They were very friendly about it. Just wish they offered something for my inconvenience.

User's recommendation: They do good work.

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ID
#2504635 Review #2504635 is a subjective opinion of poster.
Location
Charlotte, North Carolina

1.0
We purchased a brand new house from DR Horton in Arlington, TX and in less than a year we had foundation issues. We are now at just over 2 years since we moved in and they just finished up with repairs. However, it has been a very unpleasant processes. Workers...
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#2502286 Review #2502286 is a subjective opinion of poster.
Location
Mansfield, Texas

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Verified Reviewer New Reviewer

1.4
We looked at our home last August and there was damage from the Derecho which we were told would be fixed immediatly well guess what 8.5 month later still not fixed as are several items on our orginal list!!! We had cracked walls in the basement which have been repair....
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ID
#2494964 Review #2494964 is a subjective opinion of poster.
Service
Dr Horton Emerald House Construction
Cons
  • No customer service and standing behind their promises
Preferred solution
Deliver product or service ordered
New Reviewer

1.0
Dr Horton - Buyer Beware
Dr Horton - Buyer Beware
Dr Horton - Buyer Beware
Dr Horton - Buyer Beware
Dr Horton - Buyer Beware
Dr Horton - Buyer Beware
Please stay clear of this company, they're a total disaster! In June 2019, We foolishly purchased the model home in a D. R. Horton Community in Bradenton, Florida and have regretted it ever since. Naturally, with all new homes you will encounter some issues with the...
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ID
#2485292 Review #2485292 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer Junior Reviewer

1.4
Original review updated by user Mar 18, 2021
I've lived in this house a year. The home comes with a 1 yr "bumper to bumper" warranty for anything that goes wrong. Last month, prior to our warranty expiring, we hired an independent home inspector to do a walk through. He pointed out some issues that we missed...
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ID
#2463568 Review #2463568 is a subjective opinion of poster.
Product
Dr Horton Warranty
Pros
  • Financing staff
  • Sales office staff
  • Sales staff were amazing to work with
Cons
  • Unconcerned management
  • Inconsiderate warranty staff
  • Inept management
Loss
$1200
Preferred solution
Price reduction

Horrible Living Conditions

1.0
I live in a subdivision their concrete contractor yells and screams with nasty language that my kids and myself can hear all the way across the subdivision. They don't hire very respectful contractors.

User's recommendation: Look for a different home builders.

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ID
#2451028 Review #2451028 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Cons
  • Lot of lip service
  • Very poor contractor
  • Stale check and they discrimante
Preferred solution
Let other customers know.
New Reviewer

Water leak outside

The tubing that goes to an outdoor kitchen is leaking and cant stop it unless I turn off water to the house
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ID
#2449628 Review #2449628 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Horrible house

1.0
I would not buy a DR Horton Home. This house is so cheaply made! The rushed on everything! Paint chipping off and bad windows that rattle!!! They think it ok!!

User's recommendation: Buyer be aware!!!

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ID
#2441378 Review #2441378 is a subjective opinion of poster.
Service
Dr Horton House Construction
Cons
  • Blaming me on poor quality materials used
  • Padding hoa budget until the turnover
  • Terrible job supervisor
Preferred solution
Fix my house and get a new HOA
New Reviewer

Substandard work in my new home

1.0
I filed a warrant complaint about several issues regarding my property. (1) poor water drainage on to my driveway with muddy water every time it rains for more than 10 minutes. (2) Sod that never grew because of shady areas. (3) Broken window frame in one of my bedrooms. (4) Ice cold closet poor heat air circulation vent (5) creaking floors through out the home (6) ceramic tiles in Master bedroom spongy and creaks when stepped on in several areas. (7) uneven flooring in bedroom above garage (8) Rear patio floods with water if rain fall is for more than 20 minutes. Called the warranty department and they came and put a band aid on some of the work and assured me that it wont get worst. Moreover, some of the issues weee not addressed due to Covid-19. Sent an email to appropriate office and they responded you are out of warranty. What a unethical and disgraceful company. My fellow home buyers beware of this builder they slap things up with inappropriate builders that dont even supervise the work that is being Dont in your home. I am a current shareholder of the company what a disgrace.

User's recommendation: Never.

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ID
#2414195 Review #2414195 is a subjective opinion of poster.
Location
Mcdonough, Georgia
Cons
  • Will treat home owners like crap after sale is over
Preferred solution
Fix the issues appropriately

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