D R Horton is NOT a customer focused builder! We live Oklahoma, one of the D R Horton Community.
We enjoy our home, but dealing with D R Horton on any warranty issues has been a BIG hassle. D R Horton does not return calls, do not honor promises, lie straight to our face, etc. Cecil Pounds, D R Horton City Manager for the Oklahoma City, is unprofessional, less than truthful, speaks with folk tongue, and unbecoming a City Manager, and he is proud to let his customers know that he bought a house from D R Horton's competitor in Oklahoma. So..., what is saying about the quality of a D R Horton's home.
Mark Williams, D R Horton Head of Construction in the Oklahoma City area, denied all warranty requests. His mode of operandi relative to responding to D R Horton customer's warranty requests is "it's cosmestic, not a warranty item". James, D R Horton's Superintendent is total worthless and a "yes" man. He promised that he would resolve the warranty items; however, he would do nothing.
D R Horton pressured us into signing off the warranty requests for warranty items that D R Horton did no work. When we refused, D R Horton harassed us. Overall, the D R Horton's Management Team in the Oklahoma City area is untrustworthy, dishonorable, scam artists, liars, discrimation against non-caucasian individuals, no customer focused, no integrity, and no ethics. They need to be relieved of their duties and responsibilities.
If we would have known this, we would have chosen a different builder. Whenever we get together for a HOA Meeting, a conversation always starts up about how bad and worthless D R Horton is. If you are a non-caucasian potential buyer, stay away from D R Horton -- D R Horton discriminates against the non-caucasian individuals and D R Horton will tell that to your face after the closing. Once D R Horton has your deposit, they disregard all their promises.
Potential home buyers beware of D R Horton! D R Horton is a crooked home builder! We made a mistake of buying a house from D R Horton.
We do not want you to make the same mistake. Stay away from D R Horton!
Review about: Dr Horton House Construction.