Anonymous
map-marker Jefferson, Georgia

Dr is the worse builders home

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I purchased a home in Ga the house is absolutely insane problem after problems. The AC forget please dont purchase houses for this builder
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User's recommendation: Take this builder from Ga

Anonymous
map-marker Bellevue, Washington

Doorbell activation

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I love my home. Waiting for assistance with doorbell. We have not had any issues that have not been addressed and corrected. Great company thus far.
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Resolved
Vickie R Zdo

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Verified Reviewer
| map-marker Monument, Colorado

Resolved: Homes for lease in Las Vegas Nv

Updated by user Apr 27, 2023

All taken care of.

Original review Apr 18, 2023
We were trying to lease a home built by DR HORTON in the Shadow Bay living, in Las Vegas Nevada and went there to look at the homes and the leasing office I think is a sham , we cannot get of hold of anyone at that office we did a application online and needed to ask a question about it and I believe when you call it goes to a scam from India so we decided to cancel application and so glad we did not pay any money
I have tried to contact them and the Cushman/Wakefield office but no luck
I wanted to inform this company of a possible scam using DR Horton homes
We are relocating from Colorado so we can only do phone calls or online but this website I think is a faud
Thank you for your time
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1 comment
Guest

All good everything was taken care of , it seems to me that the numbers were wrong , it was a legitimate and we are now working with the lease office to get us a home , not a scam at all it was the phone number mix up that is why we ended up with a overseas call . DR HORTON had nothing g to do with the phone number mix up Just make sure you call the right number before you call

Chelsea P Tky

Plumbing issues. Basement flooded

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I have a new home for lessons three years and now I have a plumbing issue. The waterlines are leaking in my basement and I cannot get a hold of DR Horton, nor the HOA to get this problem resolved. Theres no direct number for DR Horton customer service, which is very concerning.
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Preferred solution: I need to get the problem fixed, and the property that was ruined by the flood

Anonymous
map-marker Pueblo, Colorado

About my house

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We are so disappointed with the builder the house we purchased there are so many things wrong with it the floor is not level the wall is off bad and you have to go through *** to get something repaired. I wouldn't recommend no one to Dr. Horton they did a poor job. Please to anyone buying a house from this builder do your home work check everything do not move in until everything is repaired they do not care at all and will lie to you like its nothing.
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User's recommendation: Do your homework

Talar Tbr

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Verified Reviewer
| map-marker New Smyrna Beach, Florida

Unable to get answers

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DR Horton according to purchase agreement is supposed to cover cost of flood insurance but I have not been able to reach anyone to take responsibility for such bill. Everything from day one of purchase has been awful.
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User's recommendation: I would not recommend this builder

Will S Fjz

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Verified Reviewer

DR Horton needs to be held accountable

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Closed on a D.R. Horton house in Heather Glen community located in Little River SC on September 16, 2022.

Sales person, Hannah, for DR Horton told us many lies regarding what our house would come with. Extremely disappointed that the house promised was not close to the house we received. Quality of materials used was poor and the work completed by the contractors was extremely messy and very poorly done. Contractors work was sloppy, paint splatter through out house, house was very dirty even after the cleaning contractor finished, had to hire our own cleaning people to re-clean the house, work was incomplete when we moved in, 3 months later still waiting on work from punch list to be completed.

Cannot get D.R. Horton to respond to request.

I would never do business with D.R. Horton again.

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Pros:
  • Good location
Cons:
  • Read information submitted

Preferred solution: My house issues completed as promised

User's recommendation: Do not buy a home from D.R. Horton

Anonymous
map-marker Hyattsville, Maryland

Roof repairs

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I have a leak in my home. According the the roofers who inspected the roof I have several issues due to faulty installation. There is a common occurrence in my neighborhood and my 2 adjoining neighbors have been told the exact same issue and we all had different roofers come out to inspect. I do expect DR Horton to make this right. My home is 6 years old and I should NOT be having these issues. I have tried reaching out to DR Horton through various emails/phone calls and I cannot get anyone to reach out to me.
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Featured
Lindsey H Wct

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Verified Reviewer

Dishonest

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Dr Horton - Dishonest
Dr Horton - Dishonest - Image 2
Dr Horton - Dishonest - Image 3
Updated by user Jul 27, 2022

They still haven't contacted us or reached put regarding further warranty requests we submitted

Original review Jun 27, 2022
This company has no showed to the majority of appointments they scheduled. They only work Monday thru Friday 8-4 so the consumer has to take off work for repairs.

Once they don't show up, representative will apologize then ask another day to reschedule.
Upon our walk through before closing, we marked everything we noticed that needed to be fixed using colored stickers. After we moved in, we noticed that not only were the things we marked not fixed, but the stickers were removed as if to imply they corrected the problems. This seems incredibly dishonest.
Our vent to the dryer was roofed over, which had to be intentionally done. We had been trying to use our dryer for over a week before that problem was found from an independent contractor we hired to inspect the roof.

This was an incredible safety hazard and fire risk.
During grading of our backyard, our internet went out.

My husband traced the problem to a cut line in the backyard that was coiled and buried. This let me know that not only did the person that cut the line realize they had done so, but they tried to cover it up.
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Loss:
$2000
Pros:
  • Appears to be a beautiful home
Cons:
  • Customer service reps do not help
  • Builder
  • Construction

Preferred solution: For other consumers to be aware

User's recommendation: Don't use this company

George B Edf

Poor Workmanship

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Drywall work is horrible, I can see the seams in the ceilings and the wallsand the walls are not straight
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Preferred solution: Drywall repair

User's recommendation: Stay clear of this builder

Featured
Anonymous
map-marker Liberty Lake, Washington

Building homes above us

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Dr Horton - Building homes above us
Dr Horton - Building homes above us - Image 2

Horton is building homes above us in Liberty Lake Wa.on our ridge. The new homes will looking down into our bedroom and leaving us no privacy.

They started their project and never contacted homeowners below their new project as to how we would feel having homes above us.

Their project creates an environmental impact on the community and wildlife in our area.

It creates drainage issues that were never addressed with us as well as water pressure issues.

They could do away with lots 4 thru 12 and still have enough homes to make them their millions...

But, they never asked us.

All this falls onto deaf ears. As they are money hungry, soulless vermin and I hope Carma comes back to them in the worst way.

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User's recommendation: Stay away

Anonymous
map-marker Huntsville, Texas

Spent four months trying to get our sprinkler system fixed. Meanwhile, I almost had to take out a loan to pay the water bill.

Water bill was extremely high, so our yard service said they thought we had a leak. We asked the building superintendent to come look and he agreed.

It was a couple of weeks before the irriigation company came to look. They dug around and said they fixed it. Still had water standing and the sprinklers weren't evenly distributing the water. Next water bill was even higher.

We had called the bldg. super and he got some more people to come back out. They dug around and said they fixed it. They didn't.

Next water bill was higher (only two adults live here; it's not like you have kids playing in the sprinkler all summer). Meanwhile, I had plants dying.

We turned off the system completely, and the next water bill was still high. Finally, some people came and said they fixed it, and it appears they knew what they were doing, but I lost about $1000 worth of plants and lots and lots of aggravtion.

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User's recommendation: Don't buy from DR Horton, especially in neighborhoods that they call Express Homes. That just means that they use *** materials and *** workers and charge WAY more than the houses are worth.

Lynn M Yza

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Verified Reviewer
| map-marker Saint Augustine, Florida

Rode in common area landscape and clean up not completed

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Dr Horton - Rode in common area landscape and clean up not completed
Dr Horton - Rode in common area landscape and clean up not completed - Image 2
Dr Horton - Rode in common area landscape and clean up not completed - Image 3
Dr Horton - Rode in common area landscape and clean up not completed - Image 4
Dr Horton - Rode in common area landscape and clean up not completed - Image 5
The community is complete the road has not been paved the common area has been not landscaped know it is clean up and properly done and development
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Cons:
  • Home is a never ending problem
  • Poor work quality

Preferred solution: Yes finished cleaning up and landscape the common areas at Saint Augustine grass is required

Michele 739

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Verified Reviewer
| map-marker Aiken, South Carolina

1 Year Warranty Not honored

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Updated by user Nov 01, 2022

11/1/2022 Warranty Issues submitted on 3/22/2022 (prior to the 1 year anniversary) remain pending with no correspondence from DR Horton. New Issues have risen:1.

Carpeting is matted and has humps and slackness - in a room we never use.2. Office carpet is matted and...

Updated by user Jun 20, 2022

6/20/2022: warranty issues submitted 3/22/2022 prior to the 1 year closing mark. Still no response on cement disintegration and erosion.

Still no resolution on outdoor paint areas that were missed during building process. Missed vents, Hardy board was painted during...

Original review Nov 01, 2022
New Home purchased: 1 Year warranty items submitted as requested, but only lip-service from DR Horton representatives. Multiples texts 'still checking', 'I have a meeting to discuss that with builder'...still no resolution 2 months later.
1.

Paint issues: outside hardy board painted during rain, the paint is washing off and non-existent on sides of board. Several Vents were not painted and some were - inconsistent painting.
2. Paint issues: no resolution to warranty repair of nail pops, and wall issues. Representative can not find 'paint color' from new home.
3.

Sidewalk cement is eroding under gutters and from rain.

Substandard cement/concrete that is disintegrating.
4.Bathroom fan hazard: Burning smell noted in bathroom. Electrician called to troubleshoot (see photos) Burnt areas on fan Fire averted.
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Preferred solution: Deliver product or service ordered

Eswar R Bdp
map-marker Frisco, Texas

Warranty issues

Dr Horton - Warranty issues
Dr Horton - Warranty issues - Image 2

D.R. Horton built a low quality home and sold us.

Ceiling leaks for every rain. Steven P Hambrick, Division Compliance Manager always tries to find reasons to deny warranty. Spilled water in up stair's toilet room is leaking directly into downstairs laundry room. Instead of fixing the grout or sealing the tiles properly, Steven P Hambrick is saying that I shouldn't spill water in the toilet room.

He said 'since there is no drainage in toilet, it is designed to leak from ceiling'. He was very rude and denied to send this denial explanation in written form. I lost money but I am loosing my mental health as well.

I won't be buying a D.R. Horton home again.

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Loss:
$50
Pros:
  • Chep price
Cons:
  • Cheap quality

Preferred solution: fix the issue