Supposedly we bought a "luxury" home, ie an Emerald division home in Los Angeles. Time and again, when we bring up quality issues with customer service and site supervisor, I was told I shouldn't expect anything else since there are "production homes".
In other words, same crews, same poor workmanship, just a higher price. More than 70 days after moving in, our list of outstanding items is growing, not shrinking. Lots of promises, items that require workers to come back 2 or 3 times to fix things, it almost seems intentional so that homeowners give up trying to address the issues. Examples: stairs not to code, gas sediment trap not to code, electrical outlet boxes throughout the house not secured properly, doors misaligned, chipped tiles, shower floors pooling water, poor paint workmanship, water heater installed in the path of cars, backyard door can be unlocked with a screwdriver.
The list goes on and on... and promises from Customer Service, if I even get an answer, remain just that - promises.
This person wrote the review because of bad quality at Dr Horton and attached photo s. Reviewer claimed that he or she wants Dr Horton to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.
Also, this reviewer considered the following company: Khovnanian Homes. We collected other reviews about products and/or services offered by Dr Horton and dr horton house construction for you to read. This information may help you with your purchase decision.