Dr Horton

Let me preface this review, by first stating that I have contacted the corporate office 3 times by phone, and yet, no movement on the items listed for repair. Firstly, I was rushed through my final walk through by a stern, ridiculous male, that bullied his way through every area I noticed needed adjusted.

He had a comment and excuse for why there were simple issues not already addressed (stucco clearly not patched, bugs littered throughout the house, dents in the walls, cabinets with dents, grout all over baseboards, etc.). Among the running and growing list of items yet unresolved (I closed on my house on 9/31/22), theres water damage underneath my sink, grout along all baseboards of my 1600 sq ft house, grout holes, fire door to my garage that was installed incorrectly (top bolt doesnt close, in addition, my neighbors have a keypad lock on theirs, so yet another issue to address one of these days..), the garage door is smaller than the original size, all doors have damage to ALL corners, door hinges have putty sloppily placed on due to inadequate measurements when installing, cabinets that have soft close doors, in which many dont, shower door is still unstable after adjustment, I could go on and on. I paid a huge chunk of change for this house, its new, its my first home, I specifically looked for a new build to avoid the chaos of repairs, and here I am. My driveway needs to be re-poured for the second time, due to the expansion joint cracking and buckling (among most of my neighbors now on their second pour as well).

Perhaps, one of the most frustrating issues, is that theres ZERO accountability and ZERO quality control. If a technician or professional is sent to my house, and has no clue what they are there for, and I cant communicate with them in English, theres a significant breakdown in this company. This is beyond ridiculous. I wish I could tell you how many times a trade has been sent back and returned MULTIPLE times without solving the initial issue AND damaging my walls or property while fixing the issues.

This is a disgrace, shame on you Dr Horton. You all should be ashamed on yourselves for hiring such ignorant, low bidding workers, to fix issues for us homeowners. I challenge anyone who is looking to buy from Dr-go speak to neighbors-I bet any money they will tell you to run and never look back. Im disgusted and fed up.

Nest step is the BBB. Maybe someone will listen and act before this company takes itself down.

I want to get this out there so people know before they buy. I now see hundreds of lawsuits online, but I did not know that when I bought my home.
DR Horton is the worst builder. We signed for our house in 2020 and it was completed 4 months behind schedule. Even with the extra time they were given, we have been here 11 months and we have not had one day when our home has not needed repair or under construction. It has been one issue after another. DRH as Americas Home Builder is a disgrace to America.
Our home is made with cheap materials and has uneven floors.The HVAC filter was blocked by a main beam when we moved in and then the HVAC drain-off leaked into our hallway ceiling during a freeze.The power goes in and out with various electrical issues.Flat paint in a color they no longer sell on all the walls. Paint completely rubs off if any marks are attempted to be gently wiped off.A retaining wall in our backyard with stone & concrete stairs has collapsed & been repaired 5 times now.The backyard has been full of deep divots, a large sinkhole, and floods terribly when it rains.The Whirlpool refrigerator we won in a Holiday drawing is still not working correctly.Concrete continues to come off our foundation and driveway.Moisture in the windowless bathrooms would shut off our power, so exhaust fans in bathrooms were replaced by less powerful ones that do not work, as condensation now drips off them.The shower leaked behind the drywall.The gas oven had to be replaced as it was leaking gas.Grout was cracking (it may already have leaked behind the wall) and crumbling off our bathroom shower & tub in both bathrooms.The flooring has had to be repaired many times due to holes in vinyl.The doorknobs keep coming loose and/or fall off.The cabinets and island counter were loose/falling off the wall.The garage has a large crack across the floor.We had large gaps under the thresholds of our outside doors.
This is just to name some of the repairs that have been made or still need to be made on our home.
It seems as if every time a contractor comes in for a repair, another issue or damage ends up being created.Contractors have left dirt handprints on our walls for over 6 months now that cannot be scrubbed off since it takes off the paintholes were left in the drywall of our walls for four months,there is *** in our island countertop from a contractorwe had *** in the siding on the back of the house from another contractorholes in our vinyl floor from other contractors,DRH Contractors have left beer bottles and scrap concrete in our yard.
Between contractors just not showing up when scheduled, not finishing the repair, and/or creating another problem or more damage, we have been in a constant state of repair since we moved in.
Between my husband and I, we have exhausted all our vacation and PTO days to be available to workers that will only come 8-5 Monday through Friday. We have been told that repairs cannot be completed because we do not make ourselves available after we started telling them that we cannot take any more time off and they need to come when we are off work. They have been here over 26 times and the house is still in disrepair.
The latest issue we have been fighting with them over is to correct the drainage issue on our lawn, as we have a backyard full of standing water a few feet from the house after a rain. The warranty manager, JT Witcher, wrote to us and said they would install drains to fix our problem. But when the contractor, Earth Wind, and Fire, came, they dumped a bunch of dirt around our yard, left *** in the siding of our house where they cut it with a weed eater, and we were then told that they decided that this extra dirt would push the water out of the yard, so no drains were needed. We were not told this new decision and did not agree to this change. The day after they dumped the dirt, it rained for a very short amount of time, and 2 days later, after 95-degree heat, we still had standing water that still does not drain in our backyard again along with a lot of mud. They did not fix the problem at all. Now we have an AC unit that sits in water after a storm and extra dirt that covers our foundation up over the brick to make water come inside our home after a storm. A new sinkhole has been created and the replaced stairs that have cracked yet again. The last DRH communication stated this was up to owner maintenance.
DRH and their contractors seem to try to drag out and put off any claims so that when their cheap repair eventually falls apart, it is after the warranty has expired and you must pay for it to be replaced yourself. I am not sure who the city inspectors were for this home, but they did a terrible job. Some of the neighbors have had major problems that they have ended up fixing themselves because dealing with DRH is such an endless battle that does not go anywhere. Buying your first home is supposed to be an exciting experience, especially a new one. This has been nothing but a huge disappointment, a stressful burden, and a complete nightmare. We do not ever want to own another home after this experience.
Please do not buy a DR Horton home. Run as fast as you can. I pray I can save another new homeowner from making the same mistake I have made.

STAY CLEAR OF THIS BUILDER!!

In November of 2020, we built a brand new DR Horton home. Throughout the past 2.5 years, we have been battling high humidity, ranging from the high 60s to low 70s.

As a result of the high humidity, we now have toxic mold that was found throughout the home, in almost every wall. We spent close to $8,300 in mold inspections and numerous builder defects were found throughout the home, such as unsealed ducts and insufficient insulation. Our home has such high, toxic levels of mold, that it was deemed uninhabitable and we had to leave the premises. We not only lost all of our furniture and contents due to mycotoxins from the mold, but our health was also affected.

After DR Horton refused to acknowledge our concerns about the situation, we were forced to sell the home to an investor and became upside down on our mortgage. We simply could not afford to remediate the significant damages, on top of having to pay our mortgage and rent on a safe place to live, being our home was uninhabitable. After weeks of not hearing from them and selling our home, I began leaving complaints and reviews on the internet, to warn others of their terrible homes and business practices. In order to cover theirselves, they quickly reached out to us, suddenly wanting to inspect the home, after weeks of no communication - but it was already too late.

They offered ZERO remorse for the damage and havoc they caused.

We lost everything, at the hands of DR Horton. Dont make the same mistake we did, by putting your hard earned money and trust into this company.

I recently purchased a property in the Talinn at Desertridge community, and unfortunately, my experience has been far from satisfactory. I feel compelled to share my concerns in the hope that future buyers can make more informed decisions.

During the initial contract signing, I was promised a 10-acre proposed park as part of the community's amenities by the sales representative.

However, upon closing on October 27, 2023, I discovered that this promise was nothing more than a misleading tactic to secure the sale.

The sales representative explicitly blamed the city of Phoenix for delays in the construction of the park during the week of my closing. To my dismay, I later learned that the decision not to build the park had been made well before that time. This misinformation can only be described as a classic "bait and switch" tactic, leaving me feeling deceived and betrayed.

When I sought clarification and expressed my disappointment, I received a vague response from D.R. Horton, citing a public report that supposedly outlines proposed amenities subject to change.

The response essentially absolved them of responsibility and directed me to address additional questions with the property management company at Talinn Reserves.

This experience has left a sour taste, and I am deeply disappointed by the lack of transparency and accountability in the dealings with D.R. Horton. I would caution anyone considering a purchase in the Talinn at Desertridge community to exercise extreme diligence and skepticism, as the promises made during the sales process may not align with the reality of the development plans.

In conclusion, my experience with D.R.

Horton has been marked by deception, misinformation, and a blatant disregard for the trust of potential homeowners. I sincerely hope that others can learn from my unfortunate experience and approach property purchases in this community with caution.

Dear Customer Service,

While visiting the website, I have been blocked. When I researched what might have caused this issue, I found out that several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

But, I am an ordinary person who is not computer-wise. And, I really would like to understand what might have triggered this action to prevent further similar situations.

I kindly ask your support to solve the issue. What can I do to resolve this issue?

Below is my information:

Cloudflare Ray ID: 83dff6ae980568af Your IP: 176.233.17.30 Performance & security by Cloudflare

We found mold within the first two weeks! The house isnt graded properly, so after it the rains, the water sits in our backyard and sides of the house, The mosquito situation is so bad, we cant even enjoy our backyard.

The windows dont open.

They havent come back to finish resolve ANY of the issues they promised to do!

Ive been waiting for over a year and a half. Everything is in writing! Im the rare instance they did send someone out, the issue is either passed on to another department, started but not completed, or left us worse off than we were.

They came to fix a loose board at the top of our stairs, but the stain was removed in many places when they nailed it in. They never sent someone to restrain it and I dont even know what color it is to have it restored myself.

They sent someone to repair our windows because they dont open, but only did a few, and never came back!

They NEVER came back to fix many of the other items on our final punch list. They told us to wait a year for the house to settle and they would repair nail pops and split seams in the wall headers. They never return our numerous calls! Additionally, the interior of our house looks like it was painted in the dark, by toddlers!

There are many areas without any paint, and the molding paint is on the walls and the wall paint is on the moldings.

Lastly, when I needed to paint, I purchased a 5 gallon can of the paint color listed by them on my electrical box, only to find out that they listed it wrong and I the color doesnt match! And, I have multiple pieces of paperwork from DR Horton stating the color they used, and that is what I purchased. The list goes on and on!

ALL of our neighbors have similar issues plus additional problems!

Leaking roofs and non functioning air conditioning to name a few! My next door neighbors roof leaked and leaked into her bedroom, and many of the houses roofs shingles are coming off!

We went to Tallahassee with a day and half to find a house for our daughter, who is taking a job in Jan after graduation. This was explained to the sales person, who showed us a house that we loved for our daughter.

She said no one else has put in a offe, andd it is first come, first served. 6 pm we left she was to send the contract which she did but then she said oh there is going to be another offer. We will let you know who wins best offer, which we increased. Next morning we get a text now there is third offer,and we will let you know by 5 pm.

I called Mary our sales person and explained we are very stressed and finding this not professional or kind to all parties involved and please let us know as soon as possible because we have to drive five hours back home tonight. We had to call her at 5:30 and she said she is now opening her computer.

Nothing until 6:30pm, I find this behavior unprofessional, mean and rude to other human beings! I told Mary and she sent an email stating that resales can wait two to three days to respond, so I imagine we should find ourselves lucky.u

SWe found mold within the first two weeks! The house isnt graded properly, so after it the rains, the water sits in our backyard and sides of the house, The mosquito situation is so bad, we cant even enjoy our backyard.

The windows dont open.

They came to fix a loose board at the top of our stairs, but the stain was removed in many places when they nailed it in. They never sent someone to restrain it and I dont even know what color it is to have it restored myself. Whenever they did send someone to fix something, it was always started but never finished. They sent someone to repair our windows because they dont open, but only did a few, and never came back!

They NEVER came back to fix many of the other items on our final punch list. They told us to wait a year for the house to settle and they would repair nail pops and split seams in the wall headers. They never return our numerous calls! Additionally, the interior of our house looks like it was painted in the dark, by toddlers!

There are many areas without any paint, and the molding paint is on the walls and the wall paint is on the moldings. Lastly, when I needed to paint, I purchased a 5 gallon can of the paint color listed by them on my electrical box, only to find out that they listed it wrong and I the color doesnt match! And, I have multiple pieces of paperwork from DR Horton stating the color they used, and that is what I purchased. The list goes on and on!

ALL of our neighbors have similar issues plus additional problems! Leaking roofs and non functioning air conditioning to name a few